PHONE: +52 442 6889133

Use Policy

SALES PORTAL PROSALUD S DE RL DE CV, better known as PRO SALUD, with address at LAGO ZUMPANGO 319, COLONIA CUMBRES DEL LAGO, CP 76230, in the entity of Querétaro, country Mexico, and internet portal, is responsible for the use and protection of your personal data, and in this regard we inform you of the following in accordance with the privacy notice:

Personal data collected
The personal data we collect through our website is that which you voluntarily provide when making a purchase, requesting information, registering on our site, participating in promotions or otherwise interacting with us. The personal data collected may include, but is not limited to:

  • Full name
  • Address
  • Telephone
  • Email address
  • Billing Information
  • Payment Methods

Purpose of the processing of personal data

The main purpose of collecting personal data is to allow us to carry out the following activities:

  • Process and manage purchases of products and services made through our website.
  • Communicate with you to provide you with information about your purchase, shipping, delivery or other related aspects.
  • Respond to your queries, questions or requests for information.
  • Send you promotional communications about products, services, special offers or other relevant information that we consider of interest to you, as long as you have given your express consent to do so.
  • Carry out commercial prospecting and market analysis activities.
  • Comply with our legal and regulatory obligations.
  • Security measures
  • We are committed to using appropriate technical, administrative and physical measures to protect collected personal data against unauthorized access, loss, misuse, disclosure or alteration.

For what other purposes will we use your personal data?

Additionally, we will use your personal information for the following secondary purposes that are not necessary for the requested service, but that allow and facilitate us to provide you with better service:

● Send you news, promotions and notices of upcoming PRO SALUD events

● Marketing or advertising

● Commercial prospecting, sales, etc.

If you do not want your personal data to be used for these secondary purposes, you can contact us at our telephone number or email [email protected] where you indicate the following information.

I do not consent to my personal data being used for the following purposes:

[-] Send you PROSALUD news, promotions, events.

[-] Marketing or advertising.

[-] Commercial prospecting, sales, etc.

However, if you want to exercise your ARCO rights, you can go below where information is provided in this regard.

The refusal to use your personal data for these purposes may not be a reason for us to deny you the services and products that you request or contract with us.

Transfer of personal data

We may transfer your personal data to third party service providers who assist us in operating our website and providing our services. These service providers are contractually obliged to use personal data only for the agreed purposes and to maintain the confidentiality and security of the personal data.

Furthermore, if necessary to comply with a legal or regulatory obligation, we may transfer your personal data to the competent authorities.

Privacy and Data Protection

To guarantee the security and protection of the personal and financial data of our users, we have implemented rigorous security measures on our website, backed by an SSL (Secure Socket Layer) certificate. Using this certificate, an encrypted connection is established between the user's browser and our server, ensuring that the information transmitted remains confidential and protected from unauthorized access. In addition to the SSL certificate, we have firewalls and intrusion detection systems to prevent cyber attacks.

How can you access, rectify or cancel your personal data, or oppose its use?

You have the right to know what personal data we have about you, what we use them for and the conditions of use that we give them (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when you consider that it is not being used properly (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit the respective request through the following means:

Phone number 44268819133 and email [email protected].

To know the procedure and requirements for the exercise of ARCO rights, we provide you with the following means:

Internet page 

E-mail: [email protected] 

The contact details of the person or department of personal data, which is in charge of processing ARCO rights requests, are the following:

  1. Name of the person or department of personal data: JORGE ALFONSO JUÁREZ CAMARGO

You can revoke the consent that, if applicable, you have given us for the processing of your personal data. However, it is important that you keep in mind that not in all cases we will be able to respond to your request or terminate the use immediately, since it is possible that due to some legal obligation we require to continue processing your personal data. Likewise, you must consider that for certain purposes, the revocation of your consent will imply that we will not be able to continue providing the service you requested from us, or the conclusion of your relationship with us. You should know that the response time to this procedure is 5 business days following the day of your request.

To know the procedure and revoke your consent, you must submit your request through the following means:


[email protected]

Contact Internet Page:

ARCO rights and/or revocation of consent

You may limit the use or disclosure of your personal data by sending your request to the email address [email protected]  If your Request is approved, you will be registered on PROSALUD's own exclusion list. For more information, please contact our PROSALUD Privacy Officer at the contact information given above.

The use of tracking technologies on our internet portal

We inform you that on our website we use cookies, web beacons or other technologies, through which it is possible to monitor your behavior as an internet user, as well as provide you with a better service and experience when browsing our website. We will use the personal data that we collect through these technologies for the following purposes:

The personal data we obtain from these tracking technologies is the following:

  • Identifiers, username, and passwords for a session
  • Region the user is in
  • User browser type
  • Date and time of the start and end of a user session
  • Advertising reviewed by a user

Cookies are small text files that are stored on the user's device when they visit a website. These cookies allow us to collect information about the use of the website, improve its operation and offer a more personalized experience to the user. The cookies used on our website may be our own or third-party cookies, and may be session cookies (which are deleted when the browser is closed) or persistent cookies (which remain on the device for a certain period of time).

By using our website, you agree to the use of cookies in accordance with the terms of this privacy notice. If you do not agree to the use of cookies, you can adjust the settings on your browser or device to disable or delete them, as described below.


Below is a step-by-step process to disable or delete cookies on major browsers and devices:

Google Chrome:

To disable cookies: go to the settings menu, select “Advanced settings”, then “Content settings” and finally “Cookies”. There you can block cookies or selectively delete them.
To delete cookies: go to the settings menu, select “History” and then “Clear browsing data”. Make sure you select the “Cookies and other site data” option and then click “Clear data.”
Mozilla Firefox:

To disable cookies: go to the options menu, select “Privacy and security” and, in the “Cookies and website data” section, choose the “Block third-party cookies and site data” option.
To delete cookies: go to the options menu, select “Privacy and security”, and in the “Cookies and website data” section, click “Manage data…”. You can then search for and delete specific cookies or delete all stored cookies.


To disable cookies: access the preferences menu, select the “Privacy” tab and check the “Block all cookies” option.
To delete cookies: access the preferences menu, select the “Privacy” tab and click “Manage website data”. There, you can search for and delete specific cookies or delete all stored cookies.

Microsoft Edge:

To disable cookies: go to the settings menu, select “Privacy, search and services” and, in the “Cookies and other website data” section, choose the “Block all cookies” option.
To delete cookies: go to the settings menu, select “Privacy, search and services” and, in the “Clear browsing data” section, choose the “Choose what you want to delete” option. Be sure to select the “Cookies and other website data” option and then click “Delete.”

It is important to note that by disabling or deleting cookies, some functions or features of the website may be affected and the browsing experience may be less personalized.

If you have any questions or concerns about the use of cookies on our website, we invite you to contact us using the contact details provided above.

Changes to the privacy notice and final considerations.

We reserve the right to make changes or updates to this privacy notice at any time. Any changes will be published on our website and, if necessary, you will be notified by other means.

You may initiate a rights protection procedure before the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI), if you consider that your personal rights have been violated by PROSALUD. For more information visit

If the user uses the services of our website, it means that he or she has read, understood and agreed to the terms set forth above.

How can you know the changes in this privacy notice?

This privacy notice may be modified, changed or updated due to new legal requirements; of our own needs for the products or services we offer; of our privacy practices; Changes in our business model, or other causes.

We undertake to keep you informed about any changes that may occur to this privacy notice, through: In our Site Privacy Notice (This Page)

The procedure through which notifications about changes or updates to this privacy notice will be carried out is as follows: In our Site Privacy Notice (This Page)

We recommend that you review this privacy notice regularly to be aware of any changes or updates that may affect you.

Last update date: [20/06/2023]

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